STANDARD TERMS AND CONDITIONS OF SALE
SALES DESK
Hours: 8:00 AM to 5:00 PM EST
Monday through Friday
Number: 302-509-9460
PAYMENT TERMS
Net 15 day terms offered based on submission of proper documentation, review and approval by TQT credit team. Your contract may vary.
Customer is responsible for all collection fees and attorney's fees (where allowed by law) in connection with any past due amount.
There is a $50 fee for ALL returned checks.
Credit Card payments are subject 3% processing fees.
GENERAL CONDITIONS
Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received except for future release or blanket orders. Any future release or blanket orders will be billed at the price in effect at the time of shipment. TQT reserves the right to adjust pricing and/or cancel orders due to disruptions within the supply chain.
RETURN MERCHANDISE AUTHORIZATION POLICY
Merchandise return requests must be submitted and returned products must be physically received by TQT within 60 days of the original invoice date.
All special order, discontinued and made to order are final sales and are not returnable.
All “dated” items (meaning any item with a “sell by,” “use by,” “best by,” or other such date), are only guaranteed a 30-day shelf life.
All Returns are subject to a 10% return fee. Returns will not be accepted after 6 months of purchase.
Discrepancies must be reported within 5 days. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.
All Will Call orders must be inspected and signed off on at time of pickup. Any shortages or damages must be reported prior to leaving the DC.
MANUFACTURER WARRANTY POLICY
In no event will TQT be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of TQT, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.
DEFECTIVE MATERIAL
The manufacturers’ written warranties apply to all materials sold. No other warranty explicit or implied is offered.
WILL CALL ORDER PICKUP
All orders must be inspected and signed off at the time of pickup. Any shortages or damages must be reported prior to leaving the distribution center.
Product that is signed and not noted of discrepancies will not qualify for a return/credit.
FREIGHT
We will ship F.O.B. shipping point and freight paid within the continental United States on single destination orders that exceed $700 for small and $3,000 for LTL orders. Orders below these minimums will be shipped pre-pay and add on TQT's pre-approved carriers. Any special routing defined by the customer will be their sole responsibility and freight charges will be added to the invoice. Accessorial charges related to your shipment are your responsibility and will be added to the invoice. Examples include, but are not limited to, the following: DOT Hazmat shipments, Residential, Delivery/Destination add. Promised delivery dates are estimates only, not a guarantee. TQT is not responsible for deliveries that are delayed due to factors outside of its control.
FUEL SURCHARGE
All orders (except for will call orders) are currently subject to a .5% fuel surcharge (FSC).